Effective Date: 09 May 2026
1300 Melbourne Cab values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, manage, and safeguard the information you provide when using our website and services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect different types of information from users, including:
Personal Information:
- Contact Details: Such as your name, email address, and phone number when you make an enquiry or booking.
- Payment Information: Including billing details and payment-related information for online transactions.
Additional Information:
- Trip Information: Pickup and drop-off locations, booking dates, travel times, and ride preferences.
- Website Usage Data: Information about how you interact with our website, including pages visited and features used.
- Cookies and Tracking Technologies: We use cookies and related technologies to improve website performance and enhance your browsing experience.
Information may be collected directly from you, through website analytics, server logs, and cookies when you visit our website.
How We Use Your Information
Your information may be used for the following purposes:
- Booking Management: To process taxi bookings and provide transportation services.
- Customer Support: To assist with enquiries, feedback, or service-related issues.
- Service Improvement: To analyse website usage and improve our services and customer experience.
- Marketing and Promotions: To send updates, offers, and promotional content related to our services.
- Legal Compliance: To comply with legal obligations and protect our rights, users, and business operations.
Our website may use Google Ads conversion tracking tools to understand how visitors interact with our website after clicking advertisements.
Remarketing and Advertising
1300 Melbourne Cab may use Google Ads remarketing features, including DoubleClick cookies, to display relevant advertisements to previous website visitors. These tools help us understand user interests and improve advertising effectiveness. Users can manage or disable personalised advertising preferences through Google Ads settings or relevant opt-out services.
Sharing of Information
We may share your information with:
- Service Providers: Trusted third parties assisting with payment processing, website analytics, or customer support.
- Business Partners: Companies working with us for promotions or service-related activities.
- Legal Authorities: Where disclosure is required by law or legal process.
- Safety and Security: To protect the safety, rights, and property of our customers and business.
Data Protection and Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, disclosure, or alteration. While we strive to maintain secure systems, no online transmission or storage method can be guaranteed as completely secure.
Updates to This Privacy Policy
1300 Melbourne Cab may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.
If you have any questions regarding this Privacy Policy or the handling of your information, please feel free to contact us.