Effective Date: 09 May 2026
1300 Melbourne Cab is committed to providing reliable and professional transportation services. This Cancellation and Refund Policy explains the terms related to booking cancellations, refunds, and service changes when using our services through 1300melbcab.com. By booking with us, you agree to the conditions outlined below.
Booking Cancellations
Customers may cancel their booking by contacting our support team or through our website before the scheduled pickup time.
- Advance Cancellations: Bookings cancelled with sufficient notice may not incur any cancellation charges.
- Last-Minute Cancellations: Cancellations made shortly before the scheduled pickup time may attract a cancellation fee.
- No-Show Bookings: If the passenger fails to appear at the pickup location without prior notice, the booking may be treated as a no-show and charges may apply.
- Airport Transfers: Airport bookings should be cancelled as early as possible to avoid cancellation fees, especially for pre-scheduled pickups.
Refund Policy
We aim to process eligible refunds fairly and promptly.
- Eligible Refunds: Refunds may be issued for duplicate payments, cancelled bookings within the allowed cancellation period, or service-related issues approved by our support team.
- Non-Refundable Situations: Refunds may not be provided for completed trips, no-show bookings, or cancellations made after the driver has been dispatched.
- Processing Time: Approved refunds are generally processed within a reasonable timeframe depending on your payment provider or banking institution.
- Payment Method: Refunds are usually returned through the original payment method used during booking.
Changes to Bookings
If you need to modify your pickup time, destination, or passenger details, please contact us as early as possible. We will do our best to accommodate changes based on driver availability and scheduling.
Service Delays and Exceptions
While we strive to provide timely services, delays may occur due to traffic conditions, weather, road closures, or unforeseen circumstances. In such situations, refunds or compensation will be assessed on a case-by-case basis.
Driver Cancellations
In rare cases where a driver or vehicle becomes unavailable, we may arrange an alternative service or provide a refund if suitable transportation cannot be arranged.
Policy Updates
1300 Melbourne Cab reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any updates will be published on this page.
Contact Us
If you have any questions regarding cancellations, refunds, or booking changes, please feel free to contact our team through the following page: Contact Us